Transformation & SSC/GBS
Offshoring, GBS rollouts, and BPO transitions - from kickoff to BAU exit, plus the pre-implementation decisions that come before them. A full operator course and seven standalone toolkits - transition delivery, process automation, org change, PMO, target operating model, cloud migration and the ERP modernisation business case.
The products
The Transition Operator's Course - SSC, GBS & BPO Transitions
10 modules for running an enterprise transition from kickoff to BAU exit - engagement, FTE sizing, RACI, knowledge transfer, governance, UAT, go-live, hypercare. 18-tab transition management workbook + delivery-execution playbook + 6 visual one-pagers.
$499 / $999ERP Modernisation Strategy Playbook + Business Case Workbook
Whether to modernise · which of 5 options · how to phase it. A 15-page operating handbook + 6-tab business-case workbook. Before a consultant is on site.
$49 / $99Transition Management Operator's Workbook
Run an offshoring, SSC or BPO transition end to end - 18-tab Excel workbook + a 15-page, 12-phase delivery handbook + SOP + engagement templates. The standalone toolkit beneath Course 01.
$179 / $349Process Transformation & Automation Toolkit
Process inventory, automation scoring, a ranked backlog and a benefits model - plus a 15-page operating handbook on which automation type fits (integration › workflow › RPA › AI agent). Decide what to automate before you buy a tool.
$79 / $149Organizational Change Management Pack
Stakeholder map, change-impact, comms plan, training plan and adoption tracker - the people side of transformation.
$59 / $119Transformation Delivery & PMO Pack
Programme plan, initiative tracker, milestone gates, RAID, an auto-summarising status report and benefits - plus a 15-page operating handbook. Run the delivery PMO.
$79 / $149Digital Transformation Operating Model & Roadmap Toolkit
Assessment, a capability-maturity radar, multi-wave roadmap, value tracker and RAID - plus a 15-page operating handbook. The flagship operating model + roadmap.
$149 / $299Application Portfolio & Cloud Migration Planner
App portfolio, 6R disposition, migration waves, business case and cutover runbook - plus a 15-page operating handbook. Plan the cloud move.
$79 / $149Transformation Operator's Pack
The whole Transformation line in one purchase - transition delivery, the ERP modernisation business case, process automation, org change, PMO, target operating model and cloud migration. Seven toolkits, $673 bought separately.
$399 / $799Free guides
The ERP modernisation business case - the honest case, build-vs-buy, and the cost of not acting
How to build an ERP / S/4HANA modernisation business case that survives the steering committee: the honest obligation-driven case (not the inspirational one), the five modernisation options each with its trap, the brownfield-vs-greenfield-vs-selective decision, a five-year TCO with the data-remediation line, the weighted decision scorecard, and the cost-of-not-acting frame anchored to the 2027 ECC maintenance deadline.
The PMO status report that doesn't lie - defensible RAG, RAID, and gates
Most programme status reports are watermelons: green on the outside until they turn red overnight. A defensible PMO status has written RAG definitions everyone agrees on, a RAID log with owners not just entries, stage gates that are pre-agreed pass criteria instead of date theatre, and numbers that assemble from the trackers rather than being narrated. Written by an operator who has run transformation PMOs - here is how to make a status report nobody can argue with.
How to size an offshoring or SSC transition - the FTE math nobody teaches
Most transitions are sized with optimism, not arithmetic - and the new team is understaffed for its first six months, exactly when its reputation is set. The real method: Target FTE = annual volume ÷ productivity, then a ramp-inefficiency uplift you actually fund; choose the transition model deliberately; run knowledge transfer in four evidence-gated steps; budget the dual-running window; and declare done at BAU exit criteria, not the go-live date. Written by an operator who has run SSC and offshoring transitions.
The SSC/GBS transition plan - FTE sizing, knowledge transfer, and the exit to BAU
What a shared-services, GBS or BPO transition plan must contain: the FTE sizing math (volume / productivity x ramp uplift), the four transition models, the four-stage knowledge transfer that advances on evidence, the governance and self-writing status, the hypercare-to-BAU exit criteria, and the retained organisation. From an operator who has run offshoring transitions, not pitched them.
Why transformations fail - the 7 failure modes and the operating spine that prevents them
Transformations almost never fail on the technology. They fail in seven predictable, organisational ways: no honest baseline, maturity scored to flatter, everything-is-Wave-1, strategic builds before quick wins, no operating model for the after, governance by status deck, and value asserted but never proven. The fix is an operating spine - assessment, capability maturity, roadmap, target operating model, governance, value. Written by an operator who has run transformation programmes.
Frequently asked
What does Vihren Labs offer for Transformation & SSC/GBS?
Offshoring, GBS rollouts, and BPO transitions - from kickoff to BAU exit, plus the pre-implementation decisions that come before them. A full operator course and seven standalone toolkits - transition delivery, process automation, org change, PMO, target operating model, cloud migration and the ERP modernisation business case. The line includes: The Transition Operator's Course - SSC, GBS & BPO Transitions ($499); ERP Modernisation Strategy Playbook + Business Case Workbook ($49); Transition Management Operator's Workbook ($179); Process Transformation & Automation Toolkit ($79); Organizational Change Management Pack ($59); Transformation Delivery & PMO Pack ($79); Digital Transformation Operating Model & Roadmap Toolkit ($149); Application Portfolio & Cloud Migration Planner ($79); Transformation Operator's Pack ($399).
Is there a free guide for Transformation & SSC/GBS?
Yes - "The ERP modernisation business case - the honest case, build-vs-buy, and the cost of not acting" and "The PMO status report that doesn't lie - defensible RAG, RAID, and gates" and "How to size an offshoring or SSC transition - the FTE math nobody teaches" and "The SSC/GBS transition plan - FTE sizing, knowledge transfer, and the exit to BAU" and "Why transformations fail - the 7 failure modes and the operating spine that prevents them", free to read, with a step-by-step checklist and FAQ.
Are these one-time purchases or a subscription?
One-time purchases. You buy on Gumroad, download, and own it - no subscription or recurring fee. Most products offer a single-operator and a team licence.