SSC & GBS
Shared-services, GBS and BPO transitions from kickoff to BAU exit - a full 10-module operator course and the 18-tab transition workbook.
The products
The Transition Operator's Course - SSC, GBS & BPO Transitions
10 modules for running an enterprise transition from kickoff to BAU exit - engagement, FTE sizing, RACI, knowledge transfer, governance, UAT, go-live, hypercare. 18-tab transition management workbook + delivery-execution playbook + 6 visual one-pagers.
$499 / $999Transition Management Operator's Workbook
Run an offshoring, SSC or BPO transition end to end - 18-tab Excel workbook + a 15-page, 12-phase delivery handbook + SOP + engagement templates. The standalone toolkit beneath Course 01.
$179 / $349Free guides
How to size an offshoring or SSC transition - the FTE math nobody teaches
Most transitions are sized with optimism, not arithmetic - and the new team is understaffed for its first six months, exactly when its reputation is set. The real method: Target FTE = annual volume ÷ productivity, then a ramp-inefficiency uplift you actually fund; choose the transition model deliberately; run knowledge transfer in four evidence-gated steps; budget the dual-running window; and declare done at BAU exit criteria, not the go-live date. Written by an operator who has run SSC and offshoring transitions.
The SSC/GBS transition plan - FTE sizing, knowledge transfer, and the exit to BAU
What a shared-services, GBS or BPO transition plan must contain: the FTE sizing math (volume / productivity x ramp uplift), the four transition models, the four-stage knowledge transfer that advances on evidence, the governance and self-writing status, the hypercare-to-BAU exit criteria, and the retained organisation. From an operator who has run offshoring transitions, not pitched them.
Frequently asked
What does Vihren Labs offer for SSC & GBS?
Shared-services, GBS and BPO transitions from kickoff to BAU exit - a full 10-module operator course and the 18-tab transition workbook. The line includes: The Transition Operator's Course - SSC, GBS & BPO Transitions ($499); Transition Management Operator's Workbook ($179).
Is there a free guide for SSC & GBS?
Yes - "How to size an offshoring or SSC transition - the FTE math nobody teaches" and "The SSC/GBS transition plan - FTE sizing, knowledge transfer, and the exit to BAU", free to read, with a step-by-step checklist and FAQ.
Are these one-time purchases or a subscription?
One-time purchases. You buy on Gumroad, download, and own it - no subscription or recurring fee. Most products offer a single-operator and a team licence.